At Emfad Courses, we strive to provide our learners with high-quality educational content and a satisfying learning experience. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below to understand the conditions under which refunds are granted:

1. Eligibility for Refund

• Refund requests must be made within 7 days of purchase.
• Courses that have been accessed beyond 20% may not be eligible for a refund, as accessing a significant portion of the course suggests substantial usage.

2. Conditions for Refund Approval

• A refund request may be granted if a technical issue prevents access to the course and is unresolved within a reasonable period.
• If the course content is found to be significantly different from the description provided at the time of purchase, we may consider a refund upon review.
• Refunds are not provided for dissatisfaction based on personal preferences if the course content matches the course description.

3. Non-Refundable Items

• Courses marked as “Non-Refundable” are not eligible for refunds.
• Any promotional courses or courses purchased at a discount are not eligible for a refund.

4. How to Request a Refund

• To request a refund, please contact our support team at info@emfadcourses.com with your order details, reason for the request, and any relevant documentation.
• Refund requests are typically processed within 7–10 business days.

5. Refund Method

• Approved refunds will be issued back to the original payment method within 10–15 business days, depending on your payment provider.

We are committed to addressing your concerns and ensuring a quality experience. If you have questions about our refund policy, please reach out to us at info@emfadcourses.com.