At EMFAD Courses (“we”, “us”, “our”), operated by EMFAD Enterprise Limited, Nairobi, Kenya and accessible from www.emfadcourses.com, your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices you have. It applies to everyone who visits our website, creates an account, or purchases a course.

1. Information we collect

Information you give us. When you create an account or enrol in a course we collect your name, email address, and password. When you contact support or leave a course review, we collect the content of your message. When you subscribe to our newsletter, we collect your email address.

Payment information. Payments are processed by our payment partners (including card processors and PayPal). Your full card details are entered directly with the payment provider and are never stored on our servers. We receive only a confirmation of payment, the amount, and a transaction reference.

Information collected automatically. Like most websites we collect standard technical data: IP address, browser type, device type, pages visited, and course progress (lessons completed, quiz results). We use cookies to keep you signed in, remember preferences, and understand how the site is used.

2. How we use your information

We use your data to: provide and improve our courses and track your learning progress; process enrolments and payments; issue certificates of completion in your name; respond to support requests; send service messages about your account and purchases; and, only if you opt in, send our newsletter with course updates and offers. We do not sell or rent your personal data to anyone.

3. Sharing of information

We share data only with service providers that make the platform work: payment processors (to complete transactions), our hosting provider (to run the website), and email delivery services (to send account and newsletter emails). Each provider may only use your data to provide their service to us. We may also disclose information where required by law or to protect our legal rights.

4. Data retention

We keep your account data and learning records for as long as your account is active, so your progress and certificates remain available to you. Transaction records are retained as required by tax and accounting law. You may request deletion of your account at any time (see Section 6).

5. Security

All traffic on emfadcourses.com is encrypted with HTTPS/TLS. Access to personal data is limited to authorised personnel, passwords are stored hashed, and payment details are handled exclusively by PCI-DSS compliant payment providers.

6. Your rights

You have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your account and data, withdraw newsletter consent at any time (every newsletter contains an unsubscribe link), and object to or restrict certain processing. To exercise any of these rights, email us at info@emfadcourses.com — we respond within 30 days. These rights are provided in line with the Data Protection Act of Kenya (2019) and, where applicable, other data protection laws.

7. Children’s privacy

Our services are intended for users aged 18 and above, or younger learners using the platform with the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children without such consent.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated revision date. Continued use of the site after changes take effect constitutes acceptance of the revised policy.

9. Contact us

Questions about this policy or your data? Contact us at info@emfadcourses.com or +254 710 783 351, or write to EMFAD Courses, Vienna Court, State House Crescent Rd, Nairobi, Kenya.

Last updated: July 2026