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Retail Sales Excellence
Curriculum
4 Sections
15 Lessons
6 Hours
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The Retail Floor
4
1.1
First Impressions and Store Presence
30 Minutes
1.2
Greeting Without Pressure
23 Minutes
1.3
Reading Customer Signals
24 Minutes
1.4
Product Knowledge That Sells
16 Minutes
The Retail Sale
4
2.1
Discovering Needs in Minutes
25 Minutes
2.2
Demonstrating and Storytelling
24 Minutes
2.3
Handling ‘Just Looking’ and Price Concerns
19 Minutes
2.4
Closing at the Counter
23 Minutes
Growing the Basket
4
3.1
Upselling with Integrity
24 Minutes
3.2
Cross-Selling Complementary Items
17 Minutes
3.3
Loyalty Programs and Repeat Visits
29 Minutes
3.4
Service Recovery That Wins Customers Back
13 Minutes
Retail Professionalism
3
4.1
Merchandising Basics for Sellers
30 Minutes
4.2
Working Targets and Shift Goals
20 Minutes
4.3
Course Project: Mystery-Shop Yourself
27 Minutes
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