Policy
Complaints
Last updated 14 October 2026.
If something is wrong, tell us and we will put it right where we can.
How to complain
Email support@emfadcourses.com with your name, your order reference if you have one, what went wrong and what you would like us to do. You can also call or WhatsApp +254 710 783 351, or write to P.O. Box 856, 00606 Sarit Centre, Nairobi.
What happens next
- We acknowledge your complaint within 2 working days.
- We investigate and send you a full written reply within 14 days.
- If you are not satisfied with the reply, ask for a review by a director of Emfad Enterprise Limited. We reply to a review within a further 14 days.
Errors in a course
If you spot a mistake in a lesson, a quiz answer or an exercise, tell support@emfadcourses.com with the course and lesson title. We check and correct it.
If you are still not satisfied
You can take your complaint to the relevant consumer protection authority in your country. Nothing here limits your legal rights.
Contact
Emfad Enterprise Limited
Operating office: Rehema Place, Ngong Road (opposite Prestige Plaza), Nairobi, Kenya
Registered office: Vienna Court, State House Crescent Road, Kilimani, Nairobi
Postal address: P.O. Box 856, 00606 Sarit Centre, Nairobi
Phone and WhatsApp: +254 710 783 351
Email: info@emfadcourses.com