Refund and cancellation policy

In short: a full refund within 14 days of purchase if you have completed less than 30% of the course. After that, refunds only if the course is faulty or not as described.

Single courses and learning paths

• Within 14 days of purchase: you get a full refund if you have completed less than 30% of the course. For a learning path, this applies to the path as a whole.
• After 14 days, or once you have completed 30% or more: we refund only if the course is faulty or not as described, for example if lessons are missing or the course does not cover what its page says.

EMFAD All Access

The same rule applies: a full refund within 14 days of purchase if you have completed less than 30% of the course you have used most. After that, refunds only if the service is faulty or not as described.

EMFAD for Teams

Within 14 days of purchase we refund seats that have not been used. A seat is unused if its learner has not signed in. After 14 days, refunds only if the service is faulty or not as described.

How to ask for a refund

Email accounts@emfadcourses.com with your order reference (it starts with EMF-). We check your progress and reply within 2 working days.

How refunds are paid

Refunds go back to the original payment method within 10 working days of approval. When a refund is approved, access to the refunded course or plan ends.

Cancelling an order before payment

If you have placed an order but not paid, you can cancel at no cost: reply to your order email or write to accounts@emfadcourses.com. Unpaid orders lapse after 14 days.

Your legal rights

This policy does not affect any rights you have under the consumer law that applies to you.