EMFAD Courses

Sales and Customer Success

Building a High-Performing Sales Team

Design, hire, coach and grow a sales team that hits realistic targets consistently, with clear structures, fair pay plans and a weekly management rhythm.

  • Intermediate
  • About 7 hours
  • 4 modules
  • 16 lessons
  • Certificate of completion

About this course

Lead a winning sales team. Learn hiring, coaching, targets, and incentives to build and manage top-performing salespeople.

What you will learn

  • Choose a sales team structure and define clear roles for the market you serve
  • Calculate team capacity and set realistic quotas from a revenue goal
  • Design a commission and incentive plan that rewards the behaviour you want
  • Hire sellers using a success profile, structured interviews and role-play auditions
  • Run a weekly coaching rhythm with pipeline reviews, call reviews and skill drills
  • Build a 90-day team plan covering playbooks, forecasting, recognition and retention

Curriculum

Module 1Designing the Team4 lessons
  1. 1Sales Team Structures and Roles Free preview
  2. 2Capacity Planning and Quotas
  3. 3Compensation That Drives Behaviour
  4. 4Territory Design
  5. QModule quiz (4 questions)
Module 2Hiring Sellers4 lessons
  1. 5Profiling Top Performers
  2. 6Interviewing and Role-Play Auditions
  3. 7Onboarding Ramp Plans
  4. 8Avoiding Common Hiring Mistakes
  5. QModule quiz (4 questions)
Module 3Coaching and Managing4 lessons
  1. 9The Weekly Coaching Rhythm
  2. 10Pipeline Reviews That Help, Not Hurt
  3. 11Call Reviews and Skill Drills
  4. 12Managing Underperformance Fairly
  5. QModule quiz (4 questions)
Module 4Scaling Performance4 lessons
  1. 13Sales Playbooks and Enablement
  2. 14Forecasting and Reporting to Leadership
  3. 15Culture, Recognition and Retention
  4. 16Course Project: 90-Day Team Plan
  5. QModule quiz (4 questions)
PFinal project: 90-Day Sales Team Plan

Who this course is for

  • New and experienced sales managers and team leaders
  • Founders and business owners hiring their first salespeople or growing a small sales team
  • Senior salespeople preparing for a management role

Requirements

  • Some experience of selling or working closely with a sales team
  • A computer with a spreadsheet application (any free spreadsheet tool works)
  • Basic comfort with percentages and simple arithmetic

What is included

Written lessons

16 lessons, each with a practical exercise and key points to remember.

Module quizzes

A short quiz at the end of each module. Pass mark 70%, and you can retake it.

Final project

90-Day Sales Team Plan. A practical brief with steps and a way to check your own work.

Certificate

A certificate of completion from EMFAD Courses with a unique code anyone can verify.

How the certificate works

Complete every lesson and pass every module quiz with 70% or more. Your certificate then appears in your learner area, ready to print or save as PDF. It shows your name, the course title, the completion date and a unique code. It is a certificate of completion from EMFAD Courses, not an accredited qualification.

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