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Management and Leadership

Conflict Resolution at Work

Understand, prevent and resolve conflict between colleagues, teams and clients using structured conversations, mediation and clear team agreements.

Level
Beginner
Format
Written, self-paced
Length
About 6 hours
Lessons
15
Modules
4
Certificate
Yes, verifiable
Last updated
October 2026

About this course

Learn to understand, prevent and resolve conflict between colleagues, teams and clients using practical conversation and mediation techniques.

Self-paced written course: text lessons, practical exercises, module quizzes and a final project, delivered online. No video and no live tutor.

What you will learn

  • Diagnose the causes and escalation stage of a workplace conflict
  • Choose an appropriate conflict style instead of reacting by habit
  • Separate positions from interests and generate options that work for both sides
  • Prepare for and hold difficult conversations using active listening and blame-free feedback
  • Run a structured resolution meeting and mediate between two colleagues
  • Recognise when to escalate to formal processes and put prevention measures in place

Curriculum

Module 1Understanding Conflict4 lessons
  1. 1Common Causes of Workplace Conflict4 min read Free preview
  2. 2How Conflict Escalates4 min read
  3. 3Conflict Styles and Your Default Response4 min read
  4. 4Interests Versus Positions3 min read
  5. QuizModule quiz, 4 questions
Module 2Conversation Skills4 lessons
  1. 5Preparing for a Difficult Conversation4 min read
  2. 6Listening to Understand4 min read
  3. 7Giving Feedback Without Blame3 min read
  4. 8Managing Emotions in the Moment4 min read
  5. QuizModule quiz, 4 questions
Module 3Resolving Disputes4 lessons
  1. 9A Step-by-Step Resolution Meeting4 min read
  2. 10Mediating Between Two Colleagues4 min read
  3. 11Handling Conflict in Remote and Cross-Cultural Teams3 min read
  4. 12When to Escalate to HR or Formal Processes4 min read
  5. QuizModule quiz, 4 questions
Module 4Preventing Conflict3 lessons
  1. 13Team Agreements and Clear Roles3 min read
  2. 14Building a Feedback Culture4 min read
  3. 15Course Project: Conflict Resolution Plan for a Real Scenario3 min read
  4. QuizModule quiz, 4 questions

Final project

Conflict Resolution Plan for a Real Scenario. A practical brief with ordered steps, what to produce and how to check your own work. You confirm it in your learner area.

Who it is for

  • Team leaders, supervisors and managers who handle disagreements
  • HR staff and officers who support employee relations
  • Anyone who wants to handle workplace disagreements more confidently

Not for you if you already work confidently with everything in the curriculum below. Look at the other management and leadership courses instead.

Requirements

  • No prior experience needed
  • A computer, tablet or phone to read lessons and write notes
  • A real or realistic workplace situation to use in the exercises and final project

What is included

  • 15 written lessons
  • 15 practical exercises
  • 4 module quizzes
  • A final project
  • Certificate of completion with a verification code
  • Lifetime access to what you buy

Questions about this course

What do I need before I start?

No prior experience needed. A computer, tablet or phone to read lessons and write notes. A real or realistic workplace situation to use in the exercises and final project.

What device do I need?

A phone, tablet or computer with a modern web browser and an internet connection. Lessons are written, so they work on slow connections.

How long do I have access?

Lifetime access to the full course or to any module you buy. All Access and Teams give 12 months of access to every course.

Can I get a refund?

Yes: a full refund within 14 days of purchase if you have completed less than 30% of the course (or of the module, for a single module). Read the refund policy.

Should I buy a module or the full course?

A module (USD 10) unlocks that module's lessons and quiz. The full course (USD 39) unlocks everything and leads to the certificate. If you buy modules first, each one you own is credited at USD 10 when you buy the full course.

Which currency will I pay in?

US dollars (USD). Prices include all taxes where applicable. Your bank may apply its own conversion fee. Card payment is being set up with our bank. After you place your order we email you payment instructions within one working day; your access starts as soon as payment is confirmed.

Management and Leadership learning path

All 18 open courses in this subject for USD 589. Bought separately they cost USD 992, so you save USD 403.

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