Personal Development and Productivity
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Personal Development and Productivity
Effective Communication Skills
Communicate clearly and confidently at work, listen well, handle difficult conversations calmly and write messages and contributions that get the right response.
About this course
Communicate clearly and persuasively. Master listening, assertiveness, and clarity to strengthen every professional relationship.
What you will learn
- Diagnose where a communication breakdown happened using the communication loop.
- Structure messages and requests so the main point and required action are clear the first time.
- Choose the right channel for a message based on sensitivity, complexity, urgency and the need for a record.
- Apply active listening, effective questioning and empathy to understand others accurately.
- Give and receive feedback, disagree respectfully and de-escalate tense conversations.
- Write clear professional emails and contribute concisely and confidently in meetings.
Curriculum
Module 1Communication Foundations4 lessons
- 1The Communication Loop and Where It Breaks Free preview
- 2Clarity: Say What You Mean
- 3Choosing the Right Channel
- 4Adapting to Different Communication Styles
- QModule quiz (4 questions)
Module 2Listening and Empathy4 lessons
- 5Active Listening in Practice
- 6Asking Better Questions
- 7Reading Non-Verbal Signals
- 8Empathy Without Losing the Point
- QModule quiz (4 questions)
Module 3Difficult Conversations4 lessons
- 9Giving Feedback That Lands
- 10Receiving Criticism Professionally
- 11Disagreeing Without Conflict
- 12De-escalating Tense Moments
- QModule quiz (4 questions)
Module 4Professional Communication3 lessons
- 13Writing Clear Emails and Messages
- 14Speaking Up in Meetings
- 15Course Project: Communication Self-Audit
- QModule quiz (4 questions)
PFinal project: Communication Self-Audit and 30-Day Improvement Plan
Who this course is for
- Employees, supervisors and new managers who want to communicate more clearly at work.
- Business owners and customer-facing staff who deal with clients, suppliers and teams.
- Graduates and job seekers preparing for professional workplaces.
Requirements
- A phone, tablet or computer with internet access to follow the lessons.
- A notebook or document to complete the exercises and the self-audit.
- No prior training needed; basic reading and writing in English is enough.
What is included
Written lessons
15 lessons, each with a practical exercise and key points to remember.
Module quizzes
A short quiz at the end of each module. Pass mark 70%, and you can retake it.
Final project
Communication Self-Audit and 30-Day Improvement Plan. A practical brief with steps and a way to check your own work.
Certificate
A certificate of completion from EMFAD Courses with a unique code anyone can verify.
How the certificate works
Complete every lesson and pass every module quiz with 70% or more. Your certificate then appears in your learner area, ready to print or save as PDF. It shows your name, the course title, the completion date and a unique code. It is a certificate of completion from EMFAD Courses, not an accredited qualification.
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