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Personal Development and Productivity

Office Administration and Executive Assistant Skills

Run an efficient office and support managers confidently, from diaries, meetings and travel to filing, petty cash, supplies and clear office procedures.

Level
Beginner
Format
Written, self-paced
Length
About 6 hours
Lessons
15
Modules
4
Certificate
Yes, verifiable
Last updated
October 2026

About this course

Learn to run an efficient office and support managers well, from diary and travel management to meetings, filing, petty cash and office supplies.

Self-paced written course: text lessons, practical exercises, module quizzes and a final project, delivered online. No video and no live tutor.

What you will learn

  • Prioritise competing tasks and manage interruptions without losing control of your day
  • Manage a manager's diary, meetings, minutes and travel itineraries accurately
  • Receive visitors and run a professional, secure reception
  • Set up paper and digital filing systems with consistent naming and retention
  • Operate petty cash, expense claims, supplies ordering and equipment checklists with proper controls
  • Handle correspondence on a manager's behalf and write clear office procedures

Curriculum

Module 1The Administrative Role4 lessons
  1. 1What Modern Office Administrators Do3 min read Free preview
  2. 2Prioritising Tasks and Managing Interruptions3 min read
  3. 3Working Effectively with Your Manager3 min read
  4. 4Confidentiality and Professional Conduct4 min read
  5. QuizModule quiz, 4 questions
Module 2Diary, Meetings and Travel4 lessons
  1. 5Diary and Calendar Management3 min read
  2. 6Organising Meetings, Agendas and Minutes3 min read
  3. 7Booking Travel and Preparing Itineraries3 min read
  4. 8Receiving Visitors and Managing Reception3 min read
  5. QuizModule quiz, 4 questions
Module 3Office Systems4 lessons
  1. 9Filing Systems for Paper and Digital Records3 min read
  2. 10Managing Petty Cash and Expense Claims4 min read
  3. 11Ordering Office Supplies and Managing Suppliers3 min read
  4. 12Office Equipment and Facilities Checklists3 min read
  5. QuizModule quiz, 4 questions
Module 4Communication and Improvement3 lessons
  1. 13Handling Correspondence on Behalf of a Manager3 min read
  2. 14Creating Office Procedures and Checklists3 min read
  3. 15Course Project: Office Administration Toolkit3 min read
  4. QuizModule quiz, 4 questions

Final project

Office Administration Toolkit. A practical brief with ordered steps, what to produce and how to check your own work. You confirm it in your learner area.

Who it is for

  • Office administrators and office managers
  • Receptionists and front office staff
  • Personal assistants and executive assistants, new or experienced

Not for you if you already work confidently with everything in the curriculum below. Look at the other personal development and productivity courses instead.

Requirements

  • Basic computer skills, including email and typing
  • A computer with a word processor, spreadsheet and calendar app
  • No prior administrative experience needed

What is included

  • 15 written lessons
  • 15 practical exercises
  • 4 module quizzes
  • A final project
  • Certificate of completion with a verification code
  • Lifetime access to what you buy

Questions about this course

What do I need before I start?

Basic computer skills, including email and typing. A computer with a word processor, spreadsheet and calendar app. No prior administrative experience needed.

What device do I need?

A phone, tablet or computer with a modern web browser and an internet connection. Lessons are written, so they work on slow connections.

How long do I have access?

Lifetime access to the full course or to any module you buy. All Access and Teams give 12 months of access to every course.

Can I get a refund?

Yes: a full refund within 14 days of purchase if you have completed less than 30% of the course (or of the module, for a single module). Read the refund policy.

Should I buy a module or the full course?

A module (USD 10) unlocks that module's lessons and quiz. The full course (USD 39) unlocks everything and leads to the certificate. If you buy modules first, each one you own is credited at USD 10 when you buy the full course.

Which currency will I pay in?

US dollars (USD). Prices include all taxes where applicable. Your bank may apply its own conversion fee. Card payment is being set up with our bank. After you place your order we email you payment instructions within one working day; your access starts as soon as payment is confirmed.

Personal Development and Productivity learning path

All 15 open courses in this subject for USD 349. Bought separately they cost USD 595, so you save USD 246.

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USD 39Full course