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Business and Entrepreneurship

Retail Shop Management

Run a profitable retail shop by choosing the right location and stock, pricing for margin, controlling cash and inventory, managing staff and tracking the numbers that matter.

Level
Beginner
Format
Written, self-paced
Length
About 6 hours
Lessons
15
Modules
4
Certificate
Yes, verifiable
Last updated
October 2026

About this course

Run a profitable retail shop: choose stock, set prices, control cash and inventory, manage staff and track the numbers that matter.

Self-paced written course: text lessons, practical exercises, module quizzes and a final project, delivered online. No video and no live tutor.

What you will learn

  • Assess a shop location and choose a retail format and layout that suit your customers
  • Select suppliers and a product range, and check deliveries accurately
  • Calculate margin, mark-up and break-even sales and set prices that cover your costs
  • Plan stock orders with reorder points and manage slow-moving, expiring and lost stock
  • Run daily cash-ups, manage credit customers and supervise shop staff with clear procedures
  • Track sales, margin and stock turn in a monthly report and plan promotions that pay

Curriculum

Module 1Setting Up the Shop4 lessons
  1. 1Choosing a Location and Retail Format4 min read Free preview
  2. 2Shop Layout and Product Placement3 min read
  3. 3Choosing Suppliers and Product Range3 min read
  4. 4Point of Sale Systems and Shop Tools3 min read
  5. QuizModule quiz, 4 questions
Module 2Pricing and Stock4 lessons
  1. 5Calculating Margins and Setting Prices3 min read
  2. 6Stock Ordering and Reordering4 min read
  3. 7Managing Slow-Moving and Expiring Stock3 min read
  4. 8Preventing Theft and Shrinkage3 min read
  5. QuizModule quiz, 4 questions
Module 3Money and People4 lessons
  1. 9Daily Cash-Up and Till Reconciliation3 min read
  2. 10Handling Credit Sales and Customer Accounts3 min read
  3. 11Hiring, Scheduling and Supervising Shop Staff3 min read
  4. 12Opening and Closing Procedures3 min read
  5. QuizModule quiz, 4 questions
Module 4Growing the Shop3 lessons
  1. 13Key Retail Numbers: Sales per Day, Margin and Stock Turn3 min read
  2. 14Promotions and Customer Loyalty3 min read
  3. 15Course Project: Operations Manual and Monthly Report for a Shop3 min read
  4. QuizModule quiz, 4 questions

Final project

Operations Manual and Monthly Report for a Shop. A practical brief with ordered steps, what to produce and how to check your own work. You confirm it in your learner area.

Who it is for

  • Shop owners who want more control over profit, stock and cash
  • Supermarket and minimarket supervisors
  • Aspiring retailers planning to open their first shop

Not for you if you already work confidently with everything in the curriculum below. Look at the other business and entrepreneurship courses instead.

Requirements

  • Basic numeracy: adding, percentages and simple division
  • A notebook or a spreadsheet such as Excel or Google Sheets
  • Access to a shop, your own or one you can observe, is helpful but not required

What is included

  • 15 written lessons
  • 15 practical exercises
  • 4 module quizzes
  • A final project
  • Certificate of completion with a verification code
  • Lifetime access to what you buy

Questions about this course

What do I need before I start?

Basic numeracy: adding, percentages and simple division. A notebook or a spreadsheet such as Excel or Google Sheets. Access to a shop, your own or one you can observe, is helpful but not required.

What device do I need?

A phone, tablet or computer with a modern web browser and an internet connection. Lessons are written, so they work on slow connections.

How long do I have access?

Lifetime access to the full course or to any module you buy. All Access and Teams give 12 months of access to every course.

Can I get a refund?

Yes: a full refund within 14 days of purchase if you have completed less than 30% of the course (or of the module, for a single module). Read the refund policy.

Should I buy a module or the full course?

A module (USD 10) unlocks that module's lessons and quiz. The full course (USD 39) unlocks everything and leads to the certificate. If you buy modules first, each one you own is credited at USD 10 when you buy the full course.

Which currency will I pay in?

US dollars (USD). Prices include all taxes where applicable. Your bank may apply its own conversion fee. Card payment is being set up with our bank. After you place your order we email you payment instructions within one working day; your access starts as soon as payment is confirmed.

Business and Entrepreneurship learning path

All 14 open courses in this subject for USD 339. Bought separately they cost USD 576, so you save USD 237.

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