Management and Leadership
Agile and Scrum Master Essentials
Lead agile teams. Master Scrum roles, ceremonies, and artifacts to deliver value iteratively and prepare for certification.
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Operations Management
Design, measure and improve the processes that deliver your products and services so they run reliably, efficiently and at the right cost.
About this course
Run efficient operations. Master process design, quality, supply chain, and continuous improvement to deliver value reliably.
What you will learn
- Explain the role of operations and the trade-offs between quality, speed, dependability, flexibility and cost
- Map core processes using SIPOC and swimlane maps and distinguish efficiency from effectiveness
- Identify bottlenecks and remove waste using the Theory of Constraints and lean principles
- Write standard operating procedures and apply basic quality tools to find root causes
- Plan capacity, set inventory reorder points, manage suppliers and control operating costs
- Build a KPI dashboard and lead a continuous improvement routine using the PDCA cycle
Curriculum
Module 1Operations Foundations4 lessons
- 1What Operations Managers Do Free preview
- 2Process Thinking: Inputs to Outputs
- 3Efficiency vs Effectiveness
- 4Mapping Your Core Processes
- QModule quiz (4 questions)
Module 2Process Improvement4 lessons
- 5Identifying Bottlenecks
- 6Lean Principles and Waste Reduction
- 7Standard Operating Procedures
- 8Quality Management Basics
- QModule quiz (4 questions)
Module 3Resources and Capacity4 lessons
- 9Capacity Planning
- 10Inventory Management Essentials
- 11Supplier and Vendor Management
- 12Cost Control in Operations
- QModule quiz (4 questions)
Module 4Operational Excellence3 lessons
- 13KPIs and Operational Dashboards
- 14Continuous Improvement Culture
- 15Course Project: Process Improvement Case
- QModule quiz (4 questions)
PFinal project: Process Improvement Case
Who this course is for
- Supervisors, team leaders and operations or branch managers
- Small business owners who want their business to run smoothly without constant firefighting
- Professionals moving into operations, logistics, quality or process improvement roles
Requirements
- A computer, tablet or phone with a spreadsheet app and a way to take notes
- Basic arithmetic; no prior operations management training needed
- Access to a real or realistic process you can observe for the exercises and project
What is included
Written lessons
15 lessons, each with a practical exercise and key points to remember.
Module quizzes
A short quiz at the end of each module. Pass mark 70%, and you can retake it.
Final project
Process Improvement Case. A practical brief with steps and a way to check your own work.
Certificate
A certificate of completion from EMFAD Courses with a unique code anyone can verify.
How the certificate works
Complete every lesson and pass every module quiz with 70% or more. Your certificate then appears in your learner area, ready to print or save as PDF. It shows your name, the course title, the completion date and a unique code. It is a certificate of completion from EMFAD Courses, not an accredited qualification.
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